FAIR Wizard is a cloud service based on Data Stewardship Wizard that provides additional functionality in different service tiers. All plans are priced based on the maximum seat number if not agreed otherwise. All instances have calculated Limits. By default, we base our instances on number Users. An overview of the plans is described on the Plans page.
Consists of features described on the Plans page. Each instance has properties based on Limits without the option of Time Travel.
Consists of features described on the Plans page. Each instance has properties based on Limits with the option of Time Travel.
Consists of features described on the Plans page. Each instance has properties based on Limits with the option of Time Travel.
Total numbers of users in your instance both Active and Inactive.
Based on defined Users the instance has preset limits. The default limits are:
These limits can be changed and specified in the order.
The total amount of storage space available to the client’s instance. When the Time Travel feature is active (Professional and Enterprise plans). Default Total Space is set to 1 MB per limit of documents users.
Recovery of files from Backup Space and recovery of the environment to the last possible state that is available based on the backed-up files. The recovery process is not part of the subscription and will be billed separately after the estimation of the support team and confirmation by the Authorized Representative of the Client. It can be billed hourly or deducted from prepaid Support hours.
A testing instance of FAIR Wizard with the next version of FAIR Wizard that will arrive on the production platform next month. This instance will have limited Total Space (200 MB) with no Time Travel and limited user access. This environment is for testing purposes only (template and knowledge model migration etc.). It should not be used for any productional usage. This instance will have the next release version for production of FAIR Wizard, and the users will have 30 days before the productional release. The client will be informed about technical details and dates via email.
Configurable branding that is included inside the FAIR Wizard application. It consists of the custom color schema for the web interface, a customizable logo and login screen customization.
We will allow your users to access your FAIR Wizard instance through your side—for example, fair-wizard.yourdomain.com. Additional setup on your side and fees may apply.
We deduct your balance of support hours. The minimal deducted time is 30 minutes. Unused Support Hours expire one year after the date of purchase. Support Hours can be used for both technical and content consultancy. And all the support tasks are started based on an email offer from the Authorized Representative of the Client, if not agreed differently.
Clients can contact us via email at support@fair-wizard.com. The maximum response time is one business day. Standard Support includes assistance with operations directly related to FAIR Wizard services. Please note that recovery processes for the Time Travel feature may incur additional charges.
Clients can contact us via email at support@fair-wizard.com. The maximum response time is one business day, with priority handling for urgent issues. Priority Support covers operations related to FAIR Wizard services, including minor content-related problems. Recovery processes for the Time Travel feature may incur additional charges. For larger-scale content support, services are billed as Support Hours.
